I had previously owned an iPhone 13 before it was unfortunately stolen. I decided to "upgrade" to the iPhone 15. It is an improvement in many ways (as it should be). But there is honestly very little difference between the two models in terms of day-to-day usage. Both devices can run on the newest operating system (iOS 18), and both offer stellar photo quality and many of the other outstanding features that come with almost any recent iPhone model (e.g., iMessage, Apple Music, Apple Pay, MagSafe charging, pairing with the Apple Watch, etc.). The 15 also has some unfortunate drawbacks. It offers a USB-C port instead of Lightning, which is great only if all of your (and your family's) other devices also use USB-C. Otherwise it's a pain. Also, the iPhone 15 will NOT be able to incorporate the highly-touted AI features that will be available on the 15 Pro, 15 Pro Max, and the new 16 models. Finally, Apple has gone to exclusive eSIM technology for the cellular services since the iPhone 14. The iPhone 13 is the last model to offer the physical SIM card tray. I appreciate having this option when I travel abroad. After going back to the iPhone 13, I honestly don't miss the 15 at all. That's a testament to how great the 13 still is even three years after its release, and it also shows how incremental the smartphone upgrades are year over year.

This iPhone 13 is the 10th iPhone I have owned. This is by far better than all the previous versions mainly because it is still working flawlessly after two years of use. The screen is slightly smaller than most of the previous versions but the clarity and responsiveness more than make up for it. The thin and sleek style is modern and attractive. The speed is about the same as the previous iPhone models with the exception of the touch screen responsiveness. The touch screen seems to be slightly faster than the iPhone 12. I update this iPhone as soon as Apple provides the updates and have so far have not had any problems. The durability seems to be very good. Even though I have a case and screen protector on the iPhone, I have dropped it countless times and it still looks like new. This will greatly help the trade in value. The battery seems to last a lot longer than previous versions and both the wired and wireless charging is super fast with a lightning charger. With each new model the iPhone seems to become better and better. I am extremely satisfied with this phone and would highly recommend it.

I would rather chew my own arm off than ever buy a refurbished phone from Best Buy again. The phone stopped working after less than 30 days and Best Buy refused to help me with it and instead sent me directly to Apple. Apple was very helpful and tried to do everything they could, but the problem is that when Best Buy refurbished the phone, they did not update the sold date, and the phone no longer appears to fall under the 90-day warranty from Apple. I’ve made several attempts to work with Best Buy to get this date changed since it does not reflect the date. I actually purchased the phone as soon as the date is changed Apple is more than happy to help me fix or replace the phone. Unfortunately, no one at Best Buy no matter how many hours I spend on the phone or chatting, wants to help. I have bought so many electronics from Best Buy and had wonderful experiences in the past, but this most recent experience purchasing a refurbished iPhone from a retailer I thought I could trust, has been horrible and now I have a $600 paperweight and have to buy a new phone. Even the geek squad team at my local store said they recommend don’t ever buy a refurbished phone even from Best Buy. I guess it’s a lesson learned and I’ll be buying my other electronics somewhere else in the future

This phone was "not scanned before it left the warehouse". This is what I was told when I attempted to activate the phone. I've had Straight Talk for years and have bought phones online in the past with no problems, until now. After three frustrating days and numerous phone calls, a representative told me to take it to a Walmart store and have them scan it, then it can be found in the system and activated. I didn't see how that would work as the phone was not FROM the store, if you understand how their inventory works, but it was worth a try. Luckily this phone model was in their system. They processed a refund for the phone, put the money on a gift card, and resold it to me, this process of course included scanning the bar code of the new phone, and, there you go, it was now able to be found by Straight Talk when I called to activate it, so it does now work. This whole process was aggravating, stressful and completely ridiculous. Absolutely inexcusable that a phone, which by the way, claimed to be 'locked to Straight Talk' both on the website AND the material that came with the phone, could not be added to the advertised carrier without jumping through many, many hoops. Crazy! I will never buy another phone online. The phone itself is fine, but the whole customer experience was a -10.